Refund & Cancellation Policy

Our Commitment

At Rithvik Foods, we are committed to delivering fresh, high-quality products. Since we specialize in freshly made to order food items, we do not accept returns on perishable food products as per food safety regulations.

Cancellation Policy

You can cancel your order only before it is dispatched for delivery.

Once your order is dispatched, cancellation is not possible. If you receive the order and wish to report an issue, you must do so within 24 hours of delivery.

Refund Eligibility

You are eligible for a refund in the following cases:

• Damaged Product: If the product arrives damaged or in poor condition
• Wrong Product: If we deliver the wrong product or quantity
• Quality Issue: If the product is significantly below our quality standards

Important: You must report any issues with your delivery within 24 hours with photographic evidence for our verification.

Refund Process

If your refund claim is approved, the refund will be processed as follows:

• Processing Time: 5–7 business days from approval
• Refund Method: Bank transfer or UPI (your choice)
• Online Payments: Refunded to the original payment method (Cashfree, etc.)
• Cash on Delivery: Refunded to your preferred bank account

Non-Refundable Cases

We cannot process refunds for the following reasons:

• Personal taste preferences or allergies (product description was accurate)
• Change of mind after receiving the order
• Delay in delivery due to incorrect address information provided by you
• Refusal to accept the order during delivery
• Claims made more than 24 hours after delivery

How to Reach Us

For any refund-related queries or to report an issue, please contact us: