Terms & Conditions

About Us

Rithvik Foods is operated by Business Navigators India Pvt Ltd, a registered business in Tamil Nadu, India.

Products & Pricing

• All prices listed on our website include GST
• Prices are subject to change without prior notice
• All product weights are approximate and may vary slightly
• All products are freshly made to order, not pre-made inventory
• Availability is subject to ingredient sourcing and production capacity

Orders & Payment

We accept the following payment methods:

• UPI (Google Pay, PhonePe, Paytm, etc.)
• Bank Transfer (NEFT/RTGS)
• Credit/Debit Card via Cashfree online payment gateway
• Cash on Delivery (COD) — available only within Chennai

For online payments, your transaction is secured through industry-standard encryption. Orders are confirmed only after payment is received.

Delivery

• We deliver within Chennai city limits only
• Estimated delivery time: 2–5 business days from order confirmation
• Delivery is free for all orders
• Pickup is also available at our Adyar location by request
• Delivery address must be accurate and within our service area; incorrect addresses may result in delivery failure

Cancellations

Orders can be cancelled only before dispatch. To cancel your order:

• Contact us within 2 hours of placing your order
• WhatsApp: +91 91500 47957 (primary) / +91 91500 47956 / +91 91500 47958
• If already dispatched, cancellation is not possible

Upon successful cancellation, your payment will be refunded to the original payment method within 5–7 business days.

Limitation of Liability

Rithvik Foods and Business Navigators India Pvt Ltd shall not be liable for:

• Indirect, incidental, or consequential damages arising from your use of our website or products
• Delivery delays due to courier partners or unforeseen circumstances
• Delivery failures due to incorrect address information provided by the customer

Our total liability is limited to the amount paid for the order in question.

Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of India. Any disputes arising from your use of our services shall be subject to the jurisdiction of the courts of Chennai, Tamil Nadu.

Contact Us

If you have any questions about these Terms & Conditions, please contact us: